FAQs
Are your items authentic?
Yes. All items sold in our store are 100% authentic. Every item is carefully inspected and verified before being listed. We do not sell counterfeit, replica, or unauthorized products.
How do you verify authenticity?
We use a strict, multi-step authentication process that includes examining materials, stitching, tags, serial numbers, packaging, and overall construction. Our team stays up to date with brand-specific authentication standards.
Are your items brand new or pre-owned?
Most items are brand new and unworn/unused, unless otherwise stated. Any pre-owned items will be clearly labeled with condition details and photos.
Why are resale prices higher than retail?
Resale prices are determined by market demand, rarity, and availability. Limited releases and sold-out items often carry higher resale value.
How long does shipping take?
Orders are typically processed within 1–3 business days (if the item is in hand). Shipping times vary by location, but most orders arrive within 5–10 business days after sourcing, authentication, and processing. Tracking information will be provided once your order ships.
Do you ship internationally?
Yes, we offer international shipping via DHL. Delivery times and shipping rates vary by destination. International customers are responsible for any customs duties or import taxes. A valid contact phone number is required for all international orders.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available at checkout, including Klarna and Clearpay, subject to their respective terms and conditions.
How can I contact customer support?
You can contact us via our contact form or by email. We aim to respond within 24–48 hours during business days.